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Instructions not satisfactory |
November 1, 2021 |
Reviewer:
Maureen G Jones from Chichester, WEST SUSSEX United Kingdom
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I have not used this product yet, so cannot review its efficacy, but I have issues with the instructions. Why not put an instruction leaflet in the parcel? I downloaded the instructions from the website, and to a novice they are unhelpful: "To prepare a solution from the powder, a small quantity should be made into a paste with cold water, then boiling water added until the required dilution is obtained" . What is the required dilution? The website explains: "As a rough approximation, 1/4 of 60ml of a the dye powder will make 500ml (1 pint) of liquid dye" . I am not a mathematician, but "1/4 of 60ml" suggests 15ml. Why not say so? I do not need 1 pint of the solution, as I want to restore quite a small area of leather. So far, I am baffled, although I found the customer experience excellent in every other way. I spoke to very helpful staff, and the products arrived very quickly. So I conclude "Good" on this product (without using it yet) but "Excellent" for sustomer relations.
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