Cookie & Privacy Policy

When you shop with J Hewit & Sons Ltd via our web site (www.hewit.com and www.hewitonline.com), you trust us with the information you provide us with. This Cookie and Privacy Policy explains what information we collect and how we use it. We are committed to protecting your privacy and to complying with the (GDPR) General Protection Data Regulations.


What information do we collect?

We collect information from you when you register and place an order on our web site or when contacting us by letter, email or telephone. When ordering or registering online, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. When ordering by letter, email or telephone, we may ask you for some or all of this information too. We also collect information about gift recipients so that we can fulfil the gift purchase. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.


Lawful Basis for Collecting Information

We collect customer data for the following reasons:

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for the purpose of fulfilling an order or enquiry and for providing services that customers have requested.
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for traceability and in case we need to contact a customer regarding a product recall.
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to comply with legislation where we are required to keep records for 7 years.


How do we use your information?

We may use the information provided by you in a variety of ways, including:

- To allow us to better service you in responding to your customer service requests.

- To quickly process your transactions.
- To answer your questions or provide you with information you have requested.
- To process your order or manage your account.
- Passing on your address, email and/or telephone number to delivery companies.
- To help with any questions if you have started an online, but have been unable to complete it.
- To provide a more personalised online experience by showing you the most relevant products and offers.
- To keep track of sales and enquiries.
- To contact you for your views on our products and services.
- If you have opted-in to receive our e-mails newsletters, we will send you periodic e-mails to keep you informed about the products and services that we offer and links to our biannual newsletter, 'Skin Deep'. If you would no longer like to receive these e-mails from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.


How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information online, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow), that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to assist to remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We contract with third-party service providers such as 'Google Analytics' and 'Add This', both offering statistical data services to better help us run our business by understanding our site visitors. These cookies collect IP addresses, operating system and browser information. These service providers are not permitted to use the information collected on our behalf, except to help us conduct and improve our business. These third-party services have separate and independent privacy policies.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser's (such as Internet Explorer, Google Chrome, Firefox, Safari, etc.) settings. Each browser is a little different, so look at your browser 'Help' menu to learn the correct way to modify your cookies. If you decide turn cookies off, you won't have access to many features that make your site experience with us more efficient and some of our services will not function properly. However, you may still place orders over the telephone or by contacting us via email or letter.



Third party links

In an attempt to provide you with a better experience, we often include third party from our site. These linked sites should all have their own separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).



Do we disclose the information we collect to outside parties?

We DO NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below. The term "outside parties" does not include J. Hewit & Sons Ltd. It includes website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you (such us delivery companies), so long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.



How can you opt-out, remove or modify information you have provided to us?

Our customers who have set up online accounts, can log-in to the 'My Account' of the online shop to amend their personal information. If you only shop with us by mail-order (email, letter or telephone), please contact us so that we may amend your details manually.

Our customers are able to 'opt-out' of our mailing list in several ways:

- On every marketing email that is sent, there is an unsubscribe option at the bottom of the page.

- Alternatively, customers may reply to these emails with the words 'REMOVE FROM MAILING LIST' in the subject line. In these instances, customers names will be removed manually within 3 days.
- Customers may also write to us directly asking to have them names removed from the mailing list. In these instances, customers names will be removed manually within 3 days.


Your Rights

You may request details of the personal information that we hold about you. If you would like a copy of it, please write to us by letter. We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us as soon as possible so we can update our records. If you have set up an online account you can always update your details in the account settings.



Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 5th April 2018.



Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to sales@hewit.com.



Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.



Your consent

By using our site, you consent to our privacy policy.