Terms & Conditions of Use
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
J. Hewit & Sons Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us at [email protected].
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Please note that due to cost considerations, we have a minimum goods order value of GBP 10.00 (GBP 12.00 including VAT) per transaction.
All Leather shades matched with our Special Matching Service are carried out under 'daylight' lighting conditions, unless otherwise requested.
As colour characteristics can vary across different devices and manufacturers the shade options shown in our online shop, should be used for guidance purposes only. Sample cards for the different products we sell are available to purchase. Further information may be found here.
Shipping & Handling Charges
Prices shown on the web site do not include shipping charges - these will be calculated towards the end of the checkout process. Royal Mail 24 is not a suitable shipping option for Leather, cloth, etc. due to size limitations. Because of the wide diversity of products that we offer for sale, it is not possible to predict the exact shipping weight and cost in every case. Bulky but light consignments, for example, may need to be recalculated on a "volume-equivalent-weight" basis. Similarly, certain delicate items may require disproportionately heavy packaging, if shipped on their own. The shipping cost shown is based on typical values - if there is a significant deviation we shall notify you by email, prior to dispatch, and ask you to re-confirm the order.
On shipments outside of the UK, an insurance charge forms part of the shipping and handling calculation. If the value of the goods ordered falls below £20.00 Sterling, then we remove the insurance charge and will ship the goods uninsured.
We will normally process and dispatch your order within 5 business days. If there are likely to be any delays in fulfilling your order we will advise you of such. If you have ordered leather, we may contact you to confirm the exact costs involved prior to shipping, and ask for your confirmation to proceed with the order.
All UK orders are typically dispatched using a trackable next day service, however we do not guarantee next day delivery from dispatch as parcels may experience delays in transit. For certain regions, such as the highlands & islands, delivery can take up to a week.
All international orders are typically dispatched using a trackable service. We cannot guarantee a delivery date due to the nature of international shipping, however as a rough guide: 3-7 days for carrier delivery, 3-14 days for post delivery. International post orders are normally sent tracked & signed, however not every country allows this service - to view the postal services available for your country, please use this website. If your country does not support trackable post, we reserve the right to send it using an untrackable service.
Non-receipt of goods must be notified within 14 days (UK) / 30 days (International) of shipment date.
VAT @ 20% is payable on all orders that are to be delivered within the UK. All shipments destined for countries outside of the UK are not subject to tax (VAT) at checkout.Please note, that shipments destined for countries outside of the UK (including the EU), will be subject to local import duties and taxes.
If you need to reach us, please email us on [email protected], alternatively, you can call on 01506 444 160 (International +44 1506 444 160) or write to us at J. Hewit & Sons Ltd., 12 Nettlehill Road, Livingston, West Lothian, EH54 5DL, Scotland, UNITED KINGDOM. Company Registration No: 16424 (Scotland)
Payment for goods can be authorised immediately using a card or PayPal, and the money will be charged at the time of purchase. Alternatively payment may be made by bank (wire) transfer by contacting us. If you are shopping from outside the United Kingdom, your order will be debited in pounds Sterling, and your card company / PayPal will convert the transaction into your own currency.
We accept payment using the following debit/credit cards: American Express, Cartes Bancaires, China UnionPay, Diners Club, Discover, Japan Credit Bureau, MasterCard, & Visa.
If making an addition to your order we will send you a payment link to securely enter your card details directly with our payment processors.
If you are not happy with any purchase for any reason, you may return it to us for an immediate replacement or refund within 14 days of receipt. This does not affect your statutory rights. J Hewit & Sons does not offer a free returns service unless the items are faulty or incorrectly sent. In these cases we will refund the postage costs on receipt of your parcel. When you return your parcel you must ask for a proof of postage slip in case your parcel goes astray. Please either email or call us with the details of your query and we will attend to the matter in the most expedient way possible.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of J. Hewit & Sons Ltd.. The collective work includes works that are licensed to J. Hewit & Sons Ltd.. Copyright 2018, J. Hewit & Sons Ltd. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with J. Hewit & Sons Ltd. or purchasing J. Hewit & Sons Ltd. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with J. Hewit & Sons Ltd. or to purchase J. Hewit & Sons Ltd. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by J. Hewit & Sons Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of J. Hewit & Sons Ltd. used in the site are trademarks or registered trademarks of J. Hewit & Sons Ltd.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, J. Hewit & Sons Ltd. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. J. Hewit & Sons Ltd. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. J. Hewit & Sons Ltd. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
J. Hewit & Sons Ltd. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if J. Hewit & Sons Ltd. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a J. Hewit & Sons Ltd. product is mistakenly listed at an incorrect price, J. Hewit & Sons Ltd. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. J. Hewit & Sons Ltd. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, J. Hewit & Sons Ltd. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by J. Hewit & Sons Ltd. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
J. Hewit & Sons Ltd. may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to J. Hewit & Sons Ltd..
You agree to indemnify, defend, and hold harmless J. Hewit & Sons Ltd., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, J. Hewit & Sons Ltd. may link to sites operated by third parties. However, J. Hewit & Sons Ltd. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of J. Hewit & Sons Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, J. Hewit & Sons Ltd. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).