Terms & Conditions

The following conditions shall apply to all products, services, and websites supplied by J Hewit & Sons Ltd, also referred to hereafter as 'we', 'us', or 'our'. These terms take precedence over any terms sought by those buying our products, services, or using our websites.

By using our services, websites, and/or making purchases, you agree to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use our services, websites, and/or make any purchases from us.


Contact Information

J Hewit & Sons Ltd
12 Nettlehill Road, Houstoun Industrial Estate,
Livingston, West Lothian, EH54 5DL, Scotland

Email: [email protected]
Tel: +44 (0)1506 444160

(Registered in Scotland, No SC016424)


Minimum Order Value

Please note that due to cost considerations, we have a minimum order value of GBP 10.00 (GBP 12.00 including VAT) per transaction.


Product Shades
All Leather shades are colour matched by our finishing team under 'daylight' lighting conditions, unless otherwise requested. There may be colour differences between skins, or skins and samples, under other light sources.

As colour characteristics can vary across different devices, the shade options shown in our online shop should be used for guidance purposes only. Sample cards for the different products we sell are available to purchase. Further information may be found here.


Shipping Policy
Prices shown on our websites or price lists do not include shipping charges - these will be calculated towards the end of the checkout process. Because of the wide diversity of products that we offer for sale, it is not possible to predict the exact shipping weight and cost in every case. Bulky but light consignments, for example, may need to be recalculated on a "volume-equivalent-weight" basis. Similarly, certain delicate products may require disproportionately heavy packaging, if shipped on their own. The shipping cost shown is based on typical values - if there is a significant deviation we shall notify you by email, prior to dispatch, and ask you to re-confirm the order.

If necessary we may change the carrier that a parcel is sent with, and we may not inform you prior to dispatch of this change.

We will normally process and dispatch your order within 5 business days. If there are likely to be any delays in fulfilling your order we will do our best to advise you of such. If you have ordered leather, we may contact you to confirm the exact costs involved prior to shipping, and ask for your confirmation to proceed with the order.
We will try our best to meet any due dates you require, however this is not a guarantee and no liability is accepted for any loss or damage resulting from delay.

Non-receipt of orders must be notified within 14 days (UK) / 21 days (International) of shipment date. After this, any claims will be assessed on a case by case basis – you will not automatically qualify for a refund or replacement.


UK Shipping (Exc. VAT)

Royal Mail £3.70-7.20

APC £12.00 (+£0.40/kg when over 20kg)

Parcelforce £20.00 (+£1.21/kg when over 20kg) (Islands)

Collection Free, from our warehouse or events


Royal Mail
is not a suitable shipping option for leather, cloth, etc. due to size limitations. If you select this option, then your products may need to be cut or folded.

All UK orders are typically dispatched using a trackable next day service, however we do not guarantee next day delivery from dispatch as parcels may experience delays in transit. For certain regions, such as the highlands & islands, delivery could take over a week.


International Shipping

Shipping cannot be estimated, as it is dependant on shipping location. Please add the products to your cart and go to checkout to see your shipping options.

We offer free collection from any international event we attend.

On shipments outside of the UK, an insurance charge forms part of the shipping and handling calculation. If the value of the products ordered falls below £20.00 Sterling, then we remove the insurance charge and will ship the order uninsured.

All international orders are typically dispatched using a trackable service. We cannot guarantee a delivery date due to the nature of international shipping, however as a rough guide: 3-7 days for carrier delivery, 3-14 days for post delivery.
International post orders are normally sent tracked & signed, however not every country allows this service - to view the postal services available for your country, please use this website. If your country does not support trackable post, we reserve the right to send it using an untrackable service without informing you.


Back Orders
If a product ordered is not in stock, we will back order for you. Should there a long expected delay, you will be contacted with the option to cancel your order if you would rather not wait.


Tax Charges

VAT @ 20% is payable on all orders that are to be delivered within the UK. All shipments destined for countries outside of the UK are not subject to tax (VAT) at checkout.

Please note, that shipments destined for countries outside of the UK (including the EU), will be subject to local import duties and taxes.


Remittance Terms

Payment for orders can be authorised immediately using card or PayPal, and the money will be charged at the time of purchase. Alternatively payment may be made by bank transfer by contacting us. If you are shopping from outside the United Kingdom, your order will be debited in GBP, and your card company / PayPal will convert the transaction into your own currency.

Orders will not be dispatched without prior payment, unless otherwise agreed.

If making an addition to your order we will send you a payment link to securely enter your card details directly with our payment processors.


Returns & Refunds Policy

If you are not happy with your purchase for any reason, you may return it to us for an immediate replacement or refund provided we are notified within 14 days of receipt, and you then send the products back within 14 days of the notification. Unless faulty, the products must still be in new, unused condition.
All custom orders are exempt from this, and will be assessed on a case by case basis - you will not automatically qualify for a return or replacement.

When returning a product you can either use our prearranged collection service (if available), or you can send it to us using a carrier of your choice. You must safely repackage the product, as any damages in transit from unsuitable packaging will result is a reduction to your refund.

Your original postage costs will only be refunded when an order is returned in full. This does not affect your statutory rights.


If a product in your order is faulty or incorrectly sent, we will pay for the return postage costs. Please obtain a receipt & proof of shipping if you have not used our prearranged collection service - we will be unable to refund your shipping costs without a receipt, and if the parcel goes missing we will be unable to refund your order.

If the product you wish to return is neither faulty nor incorrectly sent, then you will be liable for the cost of the return postage. If using our prearranged collection service, we will deduct our collection cost from your refund total. Please obtain proof of shipping if you have not used our prearranged collection service - if the parcel goes missing we will be unable to refund your order.


Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is our property. The collective work includes works that are licensed to us. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with us or purchasing our products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with us or to purchase our products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless otherwise authorized by us. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks

All trademarks, service marks and trade names of J Hewit & Sons Ltd used in the site are trademarks or registered trademarks of J Hewit & Sons Ltd.


Guarantee & Warranty Disclaimer

Our websites and the materials and products we sell are provided "as is" and without guarantees or warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability

We shall not be liable for any loss or damages that result from the use of, or the inability to use, our products, services, and/or websites, however incurred, even if we have been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors

We reserve the right to refuse or cancel any orders placed containing products listed mistakenly at the incorrect price, regardless of whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged for the purchase and your order is cancelled, we will credit your payment method for the cancelled amount.


Notice

We may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to us.


Indemnification

You agree to indemnify, defend, and hold harmless J Hewit & Sons Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we has no control over these linked sites, all of which have separate privacy and data collection practices, independent of us. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of our web site and the links placed upon it and therefore request any feedback on not only our own site, but for sites we link to as well (including if a specific link does not work).


Termination & Updates

These terms and conditions, or any part of them, may be terminated by us without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

These terms and conditions, or any part of them, may be updated by us without notice at any time, for any reason. It is your responsibility to ensure you are aware of the most up to date terms & conditions when using our services, websites, and/or making purchases.